Welcome to the Aerie Shop family! We’re here to make your experience as comfortable as our adaptive bras and as seamless as our buttery-soft activewear. Below you’ll find answers to our most frequently asked questions about products, shipping, returns, and more.

Product Questions

Q: What makes Aerie Shop clothing special?
A: Our products are designed with real bodies in mind! From adaptive clothing that moves with you to balconette bras that combine support and style, every piece is created to empower your everyday life. We focus on inclusive sizing, comfort-first designs, and styles that transition effortlessly from day to night.
Q: How do I know which bra style is right for me?
A: Our collection includes bralettes for relaxed comfort, adaptive bras for easy wear, and balconette styles for special occasions. Check each product’s detailed size guide and consider your lifestyle needs. Remember – our team is always happy to help at [email protected] if you need personalized recommendations!
Q: Do you carry plus sizes in activewear and adaptive clothing?
A: Absolutely! Inclusive sizing is at the heart of what we do. Many of our activewear pieces and adaptive clothing options come in extended sizes – just look for the size range on each product page.

Ordering & Account

Q: How do I create an account?
A: Simply start the checkout process and you’ll have the option to create an account. This lets you track orders, save favorites, and get personalized recommendations for your next adaptive fashion finds!
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free checkout. Your payment information is always protected with industry-standard encryption.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to get your fashion to you fast! If you need to make changes, email us at [email protected] within 2 hours of ordering and we’ll do our best to help.

Shipping & Delivery

Q: What are my shipping options?
A: We offer two convenient options:
✈️ Standard Shipping ($12.95 via DHL/FedEx) – 10-15 business days after processing
🎁 Free Shipping (orders over $50 via EMS) – 15-25 business days after processing
Pro Tip: Activewear and bras often ship within 24 hours!
Q: Do you ship internationally?
A: Yes! We ship worldwide (excluding some remote areas) to North America, Europe, Australia, and parts of Asia. International duties and taxes will be calculated at checkout for complete transparency.
Q: How can I track my order?
A: You’ll receive a tracking email as soon as your package leaves our Dayton headquarters. Follow your adaptive fashion journey right to your doorstep!

Returns & Exchanges

Q: What’s your return policy?
A: We offer easy returns within 15 days of delivery because we know fit matters. Just email [email protected] to start your return. Refunds are processed within 5 business days.
Q: Are there any exceptions to the return policy?
A: For hygiene reasons, some beauty accessories and adaptive clothing may have special return conditions. These will be clearly noted on the product page so you can shop with confidence.
Q: My item arrived damaged – what should I do?
A: Oh no! We carefully inspect every package before it leaves our facility, but if something’s not right, email us immediately at [email protected] with photos of the damage. We’ll make it right!

Still have questions? Our customer care team is ready to help at [email protected]. We’re committed to making your Aerie Shop experience as comfortable and confidence-boosting as our clothing!

With love and stylish comfort,
The Aerie Shop Team