At Aerie Shop, we’re committed to making your adaptive fashion and activewear shopping experience seamless from checkout to delivery. Please review our shipping and returns policies below.
Shipping Information
We ship worldwide (excluding some remote areas and parts of Asia) with two convenient shipping options:
- Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
- Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch
Processing Time: All orders are processed within 1-2 business days before shipping. Delivery times begin once your order has been dispatched from our Dayton facility.
Easy Returns & Exchanges
We want you to love every piece of buttery-soft activewear, adaptive clothing, and stylish accessory from Aerie Shop. If something isn’t perfect, our hassle-free returns process ensures your satisfaction.
Return Policy Details
- Returns accepted within 15 days of receiving your order
- Items must be unworn, unwashed, and in original condition with tags attached
- Proof of purchase (order number or receipt) required
- Original shipping fees are non-refundable
Non-Returnable Items
For health and hygiene reasons, we cannot accept returns on:
- Adaptive Bras
- Balconette Bras
- Bralettes
- Bikini Bottoms
- Bikini Tops
- Bath & Body products
How to Return or Exchange
- Contact us within 15 days at [email protected] with your order number and return request
- Wait for approval – Our team will respond within 1 business day with instructions
- Package items securely in original packaging when possible
- Ship your return to our Dayton facility using a trackable method (return shipping at customer’s expense)
Return Address:
Aerie Shop Returns
4959 Vernon Street
Dayton, OH 45410
United States
Refund Process
- Refund Method: Original payment method (Visa, MasterCard, JCB) or PayPal account
- Processing Time: 3-5 business days after we receive your return
- Bank Processing: Additional 2-5 business days may be needed for the refund to appear in your account
- Sale items will be refunded at purchase price
Exchange Process
- Follow the standard return process above
- Clearly indicate your desired exchange item in your request
- We’ll ship your new item once we process your return
- Price differences will be charged/refunded as needed
International Returns
For customers outside the U.S.:
- You are responsible for return shipping costs and any customs fees
- Please mark packages as “Returned Goods” to avoid additional charges
- Refunds issued in USD (amount may vary based on exchange rates)
Need Help?
Our customer care team is happy to assist with any shipping or return questions. Contact us at [email protected] and we’ll respond within 24 hours.
Thank you for shopping with Aerie Shop – where adaptive fashion meets effortless style!